Plymouth Active Terms and Conditions

These T&C’s refer to an annual paid up front or direct debit members as “members” and pay and play non-members as “non-members” when it relates to both the term used is “Customers” or “Users”.

Health Commitment:

I wish to embark on a programme of physical activity including but not limited to weight training and the use of various aerobic conditioning machinery. To the best of my knowledge, I hereby confirm that I do not suffer from any condition which prevents my participation in an exercise programme.

It is my responsibility to consult my doctor if my health changes. Appropriate advice will then be used to tailor your exercise/physical activities to suit your needs.

I hereby release Plymouth Active and its employees and owners, from any claims, demands and causes of action arising from my participation in this exercise programme.

I fully understand that if I injure myself as a result of exercise participation that I hereby release Plymouth Active from any liability now or in the future.

I agree to consult staff for a detailed induction at any time if I am unsure on how to use any fitness equipment.

Plymouth Active will endeavour to maintain a safe environment for all to exercise and will ensure their staff are qualified to fitness industry standards.

Booking & Access

The following terms and conditions apply to all users of the centre.
Use of the centre and facilities managed by the centre

All users of the centre must have their photograph taken to access the centre. Or provide photo-graphic ID such as a driver’s licence or passport on every visit to the centre

An adult is someone deemed 16 years and above

In instances of national emergency or local lockdowns Plymouth Active has the right to close centres without notice and/or limit usage to other Plymouth Leisure centres.

There may be occasions when parts of the facility may need to close, for example, Local & General Elections. We will endeavour, where possible, to offer an alternative activity.

People unable to book online

We appreciate that some of our members may not be able to book digitally or online. In such cases these members can come into centre to book and pay by card, we are no longer taking cash payments.

Personal details

Customers must supply their email address, mobile phone number and address before their join or use the centre.

To ensure that Plymouth Active provides you with an efficient and effective service we will sometimes need to share your information between teams within PAL, as well as with our partner organisations that support the delivery of the service you may receive, as per our Privacy Notice.

Any monthly direct debit membership must be cancelled via the website as per the terms and conditions of cancelling. To do this member must have an online account.
4. It is a customer’s responsibility to update their personal details with Plymouth Active should they change. Plymouth Active will update customers by email, social media and website.

Bookings & Court Hire

All visits/sessions must be pre-booked and paid for online or via the Plymouth Active app or website. This can be done up to 7 days before for members and 3 days before for non members. You’ll just need to bring your membership card and can then go straight to your session. If you are a first time booker you can pick your card up on your first visit.

Paying for bookings

Non-members must pay for their chosen activity at the time of booking or the booking will automatically be cancelled. Not all memberships include unlimited use of classes or courts. Please contact your centre for confirmation of membership entitlement or see the memberships section below.
2. All booked sessions are non-refundable or transferable so please ensure you can make the time slot you have booked before confirming your booking.

Booking Times

The booking time covers the period of use including up to 5 minutes setting up and up to 5 minutes clearing away of facilities relating to any booking to ensure that everyone has a chance to use the facilities there may be restrictions on the number of bookings each person is permitted to make for each day. Please see the relevant centre home site for any restrictions that may apply.

Conditions of Use

All hires and bookings are made subject to the Terms and Conditions of Use that may apply from time to time. These are available from reception and displayed at the Leisure Centre’s, and are issued with any membership.

We reserve the right to cancel your membership at any time for the following:

We, in our professional opinion, consider that you are not medically or physically able to use our facilities safely.

You allow another person to use your membership card to gain access to any of our centres (unless you have notified us in writing in advance that your membership card has been lost or stolen).

If you use offensive, abusive or discriminatory language or use or threaten violent, offensive, or intimidating behaviour or conduct at any of our centres.

If your behaviour or conduct does or, in our reasonable opinion may, put our employees and/or other members and/or guests at risk.

Anytime membership includes 3 court hire bookings in a week per adult at no additional cost

Non-members pay the guest fee.
5. Guests cannot enter the centre without the member.

Cancellation and non-attendance of bookings

A no show fee of the full price of the class will be applied to the members account if the class is not cancelled within 2 hours. However, if another customer does take that booking there will be no fee to the customer that cancelled their booking.
2. Members whose bookings are part of their membership and who fail to attend for a confirmed booking will be expected to pay the standard facility rate.

Pools

Pools are open for public and lane swimming. Lane swimmers will need to assess which lane (slow, medium, fast) is most appropriate to their ability, based on users already in the pool and swimmers will need to be respectful of other user’s personal space when swimming.

Gym

Clean down your kit before and after use
2. Place any blue roll/tissue straight in the bin after use
3. Use the hand sanitiser provided before entry to the gym
4. There are water fountains available so please bring your own bottle to fill to stay hydrated during your class workout
5. Bring your own sweat towel (please do not use this to wipe down kit, use the tissue and sanitiser provided)

Studio

1. Please arrive no more than 10 minutes before the start of your class
2. Please ensure you scan in before the start of the class.
3. Ensure you wipe your kit down before and after use.

Reusable coffee cup discount

We offer a 10% discount on any hot drink purchase when using a Plymouth Active reusable cup, our cups are 35cl (350ml), this is only available on a complete hot drink purchase and not as part of a meal deal. If you bring your own reusable cup we will only fill to 35cl or 350ml and the discount will be 10% off on the price of the hot drink purchase.

Group Exercise Class Cancellation Policy

**Cancellation Deadline**: You must cancel your reservation at least 4 hours prior to the start time of the class.

**Dishonour Charge**: If you fail to cancel your reservation outside the 4-hour window or do not show up for the class, a dishonour charge will be applied to your account.

**Amount of Dishonour Charge**: The dishonour charge amount will be £4

**Exceptions**: In case of emergencies or unforeseen circumstances, please contact the site as soon as possible to discuss the situation and potentially waive the dishonour charge.

**Cancellation Methods**: You can cancel your class reservation through the app, website, or by contacting the site directly.

**Late Arrivals**: If you arrive late for the class, you may be denied entry to avoid disruptions to the session.

**Respect for Others**: Cancellation policies are in place to ensure fairness to all participants. By cancelling in advance, you allow others to take your spot.

**Reminders**: Set a reminder on your phone or calendar to ensure you don’t forget to cancel if needed.

**Frequency**: Repeated dishonour charges may affect your future ability to book classes.