Accessibility Statement

Plymouth Active Website Accessibility Statement

This statement applies to content published on the www.plymouthactive.co.uk domain.

This website is run by Plymouth City Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • Zoom in up to 200% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Use most of the website using a screen reader
  • View any videos that we add to this website, ensuring they are accessible to all with audio or written alternatives available where required
  • Read or listen to transcripts of pre-recorded audio files.
  • Access our accessibility toolbar for assistance in language translation, colour schemes, audio playback, search, zoom, dictionary, ruler and text only view.
  • View and understand content where we use colour. We will ensure that the colours used have a sufficient colour contrast and users have the ability to change colour schemes through our accessibility toolbar.
  • We’ve also made the website text as simple as possible to understand.

AbilityNet (https://mcmw.abilitynet.org.uk/) has advice on making your device easier to use if you have a disability.

Parts of this website are not fully accessible.

Non-compliance with the accessibility regulations

We are committed to ensuring the accessibility of our website for all users. However, we have identified an area that may present challenges for some users:

Embedded Maps:

The interactive map is embedded as an iframe, which can limit control and affect how users interact with it. The map currently uses colour combinations that may be difficult to distinguish for users with visual impairments. Additionally, navigating the map via keyboard requires multiple Tab key presses, which may impact ease of use for some users. While the map is functional, we recognise that improvements in colour contrast, keyboard navigation, and interaction within the iframe could enhance accessibility, and we are exploring solutions to address these issues.

We continuously strive to improve our website’s accessibility and welcome feedback to help us achieve this goal.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille. Please contact us on:

Email – lifecentre.memberships@plymouthactive.co.uk

Call – 01752606900

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: or call .

Please provide:

  • The web address (URL) of the content
  • Your name and email address
  • The format you need, for example, audio CD, braille, BSL or large print, accessible PDF
Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Plymouth City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Preparation of this accessibility statement

This statement was prepared on 21st Novembeer 2025.

This website was last tested in August 2025. The test was carried out by Big Wave Marketing and the Government’s Digital Service.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below:

Non-compliance with the accessibility regulations

Areas of the website maintained by Plymouth City Council

Plymouth City Council is responsible for maintaining certain areas of the website, including:

  • Uploading and updating content such as text and images
  • Adjusting text colour where required

The Council ensures that any content they add follows accessibility best practices, including using clear language, providing descriptive alternative text for images, and maintaining sufficient colour contrast.

Areas of the website not maintained by Plymouth City Council

Despite our best efforts to ensure the accessibility of the Plymouth Active website, there may be some limitations.

Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Bigwave Marketing is responsible for maintaining the overall structure, functionality, and technical aspects of the website. This includes:

  • Implementing and updating website features or templates
  • Fixing accessibility issues and bugs
  • Uploading or editing content as requested by Plymouth City Council
  • Ensuring that updates continue to meet accessibility standards (WCAG 2.2 AA)

We monitor the site regularly and work closely with Plymouth City Council to ensure that accessibility is maintained across all areas of the website.

Third party content

Our site includes third party content and functionality.

Depending on our relationship with the third party, we cannot always guarantee its accessibility.

Assessment approach

Plymouth City Council assesses the accessibility of its website on a regular basis.

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